Effective Date: March 04, 2025

Welcome to Hangout Safaris Tours & Travel! These Terms of Service (“Terms”) govern your access to and use of our services, including bookings, website interactions, and travel arrangements. By using our services, you agree to abide by these Terms.

  1. Definitions
  • “Company” refers to Hangout Safaris Tours & Travel.
  • “Client” or “You” refers to any individual or entity using our services.
  • “Services” include tour packages, travel arrangements, transportation, accommodations, and related offerings.
  • “Third-Party Suppliers” refer to hotels, airlines, tour operators, and other external service providers engaged to fulfill travel arrangements.
  1. Booking and Payment
  • All bookings must be made through our official channels (website, email, or phone).
  • A deposit or full payment is required to secure your booking. The exact amount will be specified at the time of booking.
  • Payment methods include credit/debit cards, bank transfers, and mobile money services.
  • Full payment must be made before the commencement of the tour, unless otherwise agreed.
  • Prices are subject to change based on availability, supplier adjustments, or currency fluctuations.
  1. Cancellations and Refunds
  • Client-Initiated Cancellations:
    • More than 30 days before departure: Full refund minus administrative fees.
    • 15-30 days before departure: 50% refund of the total amount.
    • Less than 15 days before departure: No refund.
  • Company-Initiated Cancellations:
    • We reserve the right to cancel a tour due to unforeseen circumstances (e.g., natural disasters, political instability, insufficient participation). In such cases, we will offer a rescheduled trip or a full refund.
  • Refund Processing:
    • Refunds (if applicable) will be processed within 14 business days.
  1. Travel Documents and Insurance
  • Clients are responsible for ensuring they have valid passports, visas, and any required health documentation.
  • We strongly recommend purchasing travel insurance to cover cancellations, medical emergencies, lost baggage, and other unforeseen incidents.
  1. Health and Safety
  • Clients must disclose any medical conditions, dietary restrictions, or special needs before booking.
  • We follow safety guidelines and regulations, but clients participate in activities at their own risk.
  • Clients must comply with local laws, customs, and travel advisories during their trips.
  1. Liability and Disclaimers
  • Hangout Safaris Tours & Travel acts as an intermediary between clients and third-party suppliers. We are not responsible for issues arising from third-party service failures (e.g., airline delays, hotel conditions, or lost luggage).
  • We shall not be held liable for personal injury, illness, loss, damage, delay, or expenses resulting from unforeseen circumstances beyond our control.
  • Clients assume all risks associated with travel, including but not limited to accidents, theft, and changes in itinerary.
  1. Code of Conduct
  • Clients must respect fellow travelers, guides, and local communities.
  • Any illegal activities, disruptive behavior, or violations of tour rules may result in removal from the trip without a refund.
  • Clients are responsible for their personal belongings at all times.
  1. Changes to Itinerary
  • We reserve the right to modify tour itineraries due to weather conditions, safety concerns, or unforeseen circumstances.
  • If significant changes occur, we will inform clients as soon as possible.
  1. Intellectual Property
  • All content on our website, including text, images, logos, and designs, is the property of Hangout Safaris Tours & Travel.
  • Clients may not reproduce, distribute, or use our content for commercial purposes without prior written permission.
  1. Privacy and Data Protection
  • By using our services, you consent to the collection and use of your personal information as outlined in our Privacy Policy.
  • We do not sell, rent, or share client data with third parties, except as required for service fulfillment.
  1. Force Majeure
  • We are not liable for failure to perform obligations due to events beyond our control, including natural disasters, pandemics, government actions, or civil unrest.
  • If a tour is disrupted due to force majeure, we will work to reschedule or provide an alternative solution.
  1. Governing Law and Dispute Resolution
  • These Terms are governed by the laws of Kenya.
  • In the event of a dispute, parties agree to attempt mediation before pursuing legal action.
  • If mediation fails, disputes shall be resolved through arbitration in Kenya.
  1. Amendments to These Terms
  • We reserve the right to update these Terms at any time. Changes will be posted on our website and will take effect upon publication.
  • Your continued use of our services constitutes acceptance of the updated Terms.
  1. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Hangout Safaris Tours & Travel
Menelik Road, Shiloh Residence, Suite B
Email: info[@]hangoutsafaris.com
Phone: +254 725 015 015

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.